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Healthcare Professionals - Tools and Resources

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Seniors Mental Health Behavioural support services meet the needs of older adults living with dementia, complex mental health needs, substance use and/or neurological disorders and associated responsive behaviours.

In the South East LHIN, Seniors Mental Health Behavioural Support Services are comprised of:
• Seniors Mental Health Outreach
• Mobile Response Teams
• Psychogeriatric Resource Consultants

Seniors Mental Health Outreach accepts referrals from primary care providers (family physicians and nurse practitioners) and provides comprehensive assessment, treatment, planning, advocacy, referral and education for older adults living with complex mental health needs, substance use and associated changes in behaviour. Team members include case managers (registered nurses and occupational therapists), neuropsychologists and psychiatrists. 

Teams are organized by geographic location; please contact the team in your area for further information:

• Frontenac, Lennox & Addington: 613-354-3916
• Hastings Prince Edward: 613-771-0133 ext. 1-0
• Kingston: 613-384-9088

This service in Lanark, Leeds & Grenville is offered through The Royal’s Geriatric Mental Health Outreach:

• Lanark: 613-283-2170 ext. 233
• Leeds & Grenville: 613-345-1461 ext. 1700

Mobile Response Teams accept referrals from long term care home staff members, and provide timely and knowledgeable support to residents of long term care homes living with complex needs and responsive behaviours.  They assist in the development and implementation of care strategies to meet specific resident needs.  Team members include registered nurses, registered practical nurses and personal support workers. 

Contact your local team for further information:

• Hastings Prince Edward: 613-771-0133 ext. 4
• Kingston, Frontenac Lennox & Addington: 613-384-9088
• Lanark, Leeds & Grenville: 613-342-1820

Psychogeriatric Resource Consultants are registered nurses who support health care providers caring for older adults with complex physical, cognitive and mental health needs with associated responsive behaviours.  They provide education, consultation and community development for health care providers in long term care home and in the community. 

Contact your local Psychogeriatric Resource Consultant for further information:

• Hastings Prince Edward: 613-771-0133 ext. 1-6228
• Kingston Frontenac Lennox & Addington: 613-384-9088 ext. 3234
• Lanark, Leeds & Grenville: 343-263-4310


Dementia Resources for Health Care Professionals

The brainXchange has been a key partner in BSO since its inception, facilitating knowledge transfer and exchange activities within and between various groups. The brainXchange Resource Centre offers both information specific to the work of BSO as well as over 4,000 other useful resources within 80 searchable topic areas (including 150 archived webinars)! Discussion forums on the brainXchange provide the perfect place to access more than 6,000 network members across Canada as well as many others from the public who access the site to ask questions and share information and resources.

Come visit the brainXchange by clicking our blue hyperlinks (above) or at to learn more!

brainXchange logo


Dementia Resources for Primary Care

Mount Sinai - Dementia Resources for Primary Care
This is a website for primary care practitioners to support their work in providing care for older adults with dementia and responsive behaviours and their caregivers. In this website you will find tools, resources and information specifically designed for primary care settings. This program is part of the TC-LHIN Behavioural Support for Seniors Program, lead by the Reitman Centre for Alzheimer's Support and Training and by the PRC Program of Toronto, in partnership with the Regional Geriatric Program.


Additional Resources & Tools:

Behavioural Education and Training Supports Inventory (BETSI)
An education/training decision making tool and program inventory

Canadian Coalition for Seniors' Mental Health (CCSMH)
The mission of the CCSMH is to promote the mental health of seniors by connecting people, ideas and resources.

This is Not My Mom
Information and resources about delirium

Geriatrics, Interprofessional Practice and Interorganizational Collaboration (GiiC) toolkit
Modules on core topics regarding the care of the elderly, including topic overviews, quick facts, assessment tools and algorithms, patient handouts in both French and English together with teaching materials such as slide decks to support lunch and learn sessions.

Murray Alzheimer Research and Education Program (MAREP) - Education and Knowledge Translation
Workshops and training (in-person and online) designed for staff working in residential care environments such as long-term care homes, and train the trainer programs for educators; products and resources for a wide variety of audiences, such as persons living with dementia, family care partners, and professionals working in the dementia field.

Ontario Seniors’ Secretariat - A Guide to Programs and Services for Seniors in Ontario
A Guide to Programs and Services for Seniors in Ontario is your resource for information about programs and services available to Ontario's seniors. It is produced by the Ontario Seniors' Secretariat and distributed by ServiceOntario Publications.

Partnerships in Dementia Care Alliance
The Partnerships in Dementia Care (PiDC) Alliance is focused on enhancing dementia care by changing the culture within long-term and community care to better reflect a relationship-centered, partnership approach to care.

Registered Nursing Association of Ontario (RNAO) – Best Practice Guideline - Caregiving Strategies for Older Adults with Delirium, Dementia and Depression
This guideline has been developed to address the question of how best to care for older adults (65 years or older) with delirium, dementia and/or depression.

Registered Nursing Association of Ontario (RNAO) – Best Practice Guideline - Screening for Delirium, Dementia and Depression in the Older Adult
This guideline has been developed to improve the screening assessment of older adult clients for delirium, dementia and depression. This guideline does not include recommendations for the management of these conditions in day-to-day nursing practice.

Shifting focus: a guide to understanding dementia behaviour
Shifting focus is a tool to help the families and friends of people with dementia understand behaviour caused by the disease.

Vancouver Island Health Authority - Delirium Resources
Information about delirium for families and health care professionals, including tools, flow sheets, learning tools, and professional practice information.


Educational Opportunities:

Advanced Gerontological Education – Gentle Persuasive Approaches (GPA)
The Advanced Gerontological Education is a not-for-profit social enterprise that provides a variety of educational products to complete our mission of "enhancing the care of older adults by learning together."

Dementiability & Montessori Methods
Our Vision is to create an environment where people living with dementia can achieve success and have the opportunity to live each day with meaning and purpose. DementiAbility strives to remove the focus that is too often placed on disability by replacing it with a focus on ability.

Geriatric Certificate Program – McMaster University
The Geriatric Certificate Program aims to improve our aging population’s quality of care through a unique combination of well-developed educational programs.

Putting the P.I.E.C.E.S. Together
The foundation for a common vision, a common language, and common approach to the care of older people in the long-term care sector in the Province of Ontario, Canada has been achieved through the development of a comprehensive, system-wide approach to education.

U-First & Me & U-First
U-First! is a leading dementia education and training program in Ontario for healthcare professionals. The Me & U-First! Modules are an introduction to understanding responsive behaviours.